This notice explains how Local Recovery handles personal information when you use localrecovery.uk, call us, request vehicle recovery or transport, or apply to join the driver network in North & East London.
Local Recovery is the controller of personal information collected through this website and the recovery enquiry process. The team can be contacted using the details at the end of this notice.
Information we collect
- Contact details such as your name, phone number and email address.
- Recovery details including vehicle type, registration where supplied, condition, current or collection location, destination, access information and description of the issue.
- Booking and service information such as quotes, instructions, arrival and handover records, photographs, communications, payment status, complaints and damage reports.
- Trade enquiry details, including organisation, collection requirements and repeat transport needs.
- Driver application details, including operating area, recovery vehicle type, experience, availability and any notes you choose to provide.
- Limited website security information such as IP-derived rate-limit records, form security tokens, browser information and your cookie preference.
Please do not send card details, passwords, medical information or unrelated sensitive personal information through the website form. If an incident requires emergency help, contact the emergency services first.
How and why we use information
| Purpose | Typical UK GDPR basis |
|---|---|
| Assess an enquiry, provide a quote, confirm a booking and coordinate collection or delivery. | Steps at your request before a contract and performance of a contract. |
| Communicate with you, the driver or transport partner, garage, recipient or other party needed for the requested service. | Contract and legitimate interests in delivering the requested service safely and efficiently. |
| Assess driver and recovery-partner applications and manage a potential working relationship. | Steps at your request before a contract and legitimate interests in maintaining a capable recovery network. |
| Keep service, payment, complaint, insurance and accounting records and meet legal duties. | Legal obligation and legitimate interests in managing and defending claims. |
| Protect the website and forms from spam, misuse and security threats. | Legitimate interests in keeping the service secure. |
| Measure website use through optional analytics when configured. | Consent, which you may withdraw through Cookie settings. |
We do not sell personal information. Recovery enquiry details are not used for unrelated marketing without permission. Where legitimate interests are used, we consider the impact on you and do not rely on them where your rights override our interests.
Who we share information with
We share only what is reasonably necessary to assess or deliver the service. Recipients may include recovery drivers and transport partners, garages, dealerships, auction or storage sites, fleet contacts, the person receiving the vehicle, insurers and professional advisers.
We may also use website hosting, WordPress, email, security, analytics, bookkeeping and communications suppliers. Suppliers acting for us must protect the information and use it only for the agreed purpose. Information may be disclosed to police, courts, regulators or public authorities where the law requires or permits it.
Some technology suppliers may process information outside the United Kingdom. Where this happens, we use an approved transfer mechanism or another lawful safeguard required by UK data protection law.
How long we keep information
- Unconverted enquiries and quote records: normally up to 24 months after the last contact.
- Unsuccessful driver applications: normally up to 12 months after the last contact, unless you agree that details may be retained for longer.
- Completed service, payment, invoice, complaint and claim records: normally up to six years, or longer where an active dispute, insurance matter or legal requirement applies.
- Website rate-limit records: approximately 10 minutes.
- Cookie preference: 180 days when optional analytics are configured.
Backups are deleted on their normal secure rotation cycle. Information may be anonymised and kept for longer where it can no longer identify you.
Your rights
Depending on the circumstances, you may ask for access to your information, correction, deletion, restriction, transfer to another provider, or object to certain uses. You can withdraw consent at any time without affecting earlier lawful use. We do not make solely automated decisions through this website that have legal or similarly significant effects.
We may need to confirm your identity and clarify your request. We normally respond within one month, subject to the extensions and exceptions allowed by law.
Contact and complaints
For a privacy question, rights request or complaint, contact the Local Recovery team and state that the message concerns data protection.
Local Recovery — North & East London +44 7745 342 574 BambiNE@localrecovery.UK Use the secure enquiry formYou may also complain to the Information Commissioner’s Office at ico.org.uk or by calling 0303 123 1113. We would welcome the opportunity to resolve the concern first.
Changes to this notice
This notice may be updated when services, suppliers or the law change. The latest version and revision date will appear on this page.